Returns Policy

Returns Policy main image Returns Policy image

Returns & Refund Policy

Faulty Products

We take great pride in the quality of our products. You are required to notify us of any faulty product by email within 48 hours and you must return the item within 7 days of receipt of your goods. If you inform us you have received a faulty product then we will supply a replacement at our cost once the faulty product has been returned to us within 7 days. If the product is no longer available we will offer you an alternative or a refund covering the cost of the product only.

Please note: Due to health reasons, Hair Care Products cannot be returned once opened.

Goods Damaged in Transit

We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other Courier company selected to deliver your goods.

Incorrect Goods Supplied to You

We make every effort to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to notify us in writing within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. Once we have received your return we will send you the correct product (subject to availability) without further charge. Due to health reasons, Hair Care Products cannot be returned once opened.

Send to:

KCA Curl Care Goods Return
Suite 30610,
Level 6 Southport Central 3 Commercial,
9 Lawson Street, Southport, QLD 4215, Australia.

Offline Purchases

If you purchased your product from anywhere other than the Curl Care online store (e.g.: salon stockist), then please return it to your place of purchase for replacement, exchange or full refund. Due to health reasons, Hair Care Products cannot be returned once opened.

Curl Care Refund Policy

You’re entitled to a refund, repair, exchange or credit under the following circumstances:

1. your products are faulty;
2. your products are significantly different to what was shown or described to you

Proof of purchase must be provided upon your return. 

Due to health reasons, Hair Care Products cannot be returned once opened.